Terms and Conditions
Welcome to Mercicorp Consulting (Pty) Ltd. By accessing our website, requesting a quotation, or engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Definitions
Company refers to [Company Name].
Client refers to any individual, business, or organization
purchasing or using our services.
Services include Graphic Design, Marketing Consulting, Web Development, Social Media Management, Digital Solutions, and any related services offered by the Company.
2. Scope of Services
The Company provides professional digital and marketing
services, including but not limited to:
- Graphic Design
- Brand Identity Design
- Website Design and Development
- Marketing Consulting
- Social Media Management
- Digital Strategy
- Digital Solutions
- Content Creation
- Search Engine Optimization (SEO)
- Website Maintenance
- Digital Advertising Support
- Each project will be governed by an approved quotation, proposal, package, or service agreement.
3. Quotations and Acceptance
- All quotations remain valid for 10** days** unless
otherwise stated.
- A project will only commence after:
- The quotation has been accepted in writing.
- The required deposit has been received (where applicable).
- All required information and materials have been supplied by the Client.
4. Payment Terms
- Payment terms will be stated on the quotation or invoice.
- Deposits are generally non-refundable once work has
commenced.
- Final files, websites, or deliverables may be withheld until
full payment has been received.
- Monthly services are payable in advance unless otherwise
agreed.
- Late payments may incur interest or administrative fees where permitted by law.
5. Project Timelines
- Estimated completion dates are based on the timely receipt
of content, approvals, and feedback from the Client.
- The Company shall not be responsible for delays caused by:
- Late client feedback
- Missing content or materials
- Third-party service interruptions
- Force majeure events
6. Client Responsibilities
The Client agrees to:
- Provide accurate information.
- Supply all necessary content, logos, images, and branding
materials.
- Obtain permission to use any copyrighted material provided
to the Company.
- Review work promptly and provide feedback within reasonable timeframes.
7. Revisions
Unless otherwise specified in the quotation:
- Design projects include a limited number of revisions.
- Additional revisions beyond the agreed scope may incur
additional charges.
- Major changes after project approval may be treated as a new project.
8. Intellectual Property
Upon full payment:
- The Client receives ownership of the final approved
deliverables, unless otherwise agreed.
- The Company retains ownership of concepts, drafts, unused
designs, templates, methodologies, source files, and proprietary tools unless specifically transferred.
-The Company reserves the right to display completed work
within its portfolio and marketing materials unless otherwise agreed in
writing.
9. Website Development
- The Company will make every reasonable effort to ensure
websites function correctly upon delivery.
- The Client is responsible for:
- Domain registration fees
- Hosting services
- Third-party subscriptions
- Website content
- Ongoing maintenance unless included in a maintenance package
- The Company is not responsible for downtime caused by hosting providers, internet outages, or third-party software.
10. Social Media Management
Social media management services include only those activities specified in the selected package.
The Company cannot guarantee:
- Specific follower growth
- Sales increases
- Viral content
- Advertising approval by social media platforms
- Platform algorithms and policies remain outside the Company's control.
11. Marketing Consulting
- Marketing recommendations are provided based on professional
experience and available information.
- Business success depends on numerous factors outside the
Company's control, including market conditions, competition, customer behavior,
and implementation by the Client.
- The Company does not guarantee specific financial or commercial outcomes.
12. Digital Solutions
- Digital solutions may include software integrations,
automation, digital systems, online tools, and related services.
- Where third-party software is used, the Client agrees to
comply with the relevant third-party terms and conditions.
- The Company is not liable for interruptions caused by third-party providers.
13. Confidentiality
- Both parties agree to keep confidential information private unless disclosure is required by law or agreed in writing.
14. Limitation of Liability
To the fullest extent permitted by law, the Company shall
not be liable for:
- Loss of profits
- Loss of business opportunities
- Indirect or consequential damages
- Data loss
- Third-party failures
- Platform outages
- The Company's total liability shall not exceed the total fees paid by the Client for the relevant project or service.
15. Cancellation
- Either party may terminate ongoing services by providing
written notice in accordance with the applicable service agreement.
- The Client remains responsible for payment for all work
completed up to the cancellation date.
- Monthly services already invoiced are non-refundable once work has commenced.
16. Refund Policy
Refunds are considered only where required by applicable
consumer protection laws or where the Company is unable to deliver the agreed
services.
Completed work, consultation time, and approved milestones are generally non-refundable.
17. Third-Party Services
- The Company may recommend third-party providers, including
hosting companies, domain registrars, payment processors,
software providers,
or advertising platforms.
- The Company is not responsible for the products, services, pricing, policies, or performance of these third parties.
18. Force Majeure
- The Company shall not be liable for delays or failure to
perform due to events beyond its reasonable control, including
natural
disasters, internet outages, government actions, strikes, cyberattacks, or
other unforeseen events.
19. Privacy
- The Company will handle personal information in accordance with applicable data protection and privacy laws.
20. Amendments
- The Company reserves the right to update these Terms and
Conditions at any time. Updated versions will become effective upon
publication
on the Company's website unless otherwise stated.
21. Governing Law
- These Terms and Conditions shall be governed by and
interpreted in accordance with the laws of the country in which the Company is
registered.
22. Contact Information
For any questions regarding these Terms and Conditions,
please contact:
Mercicorp Consulting (Pty) Ltd
Email: Info@mercicorpconsulting.co.za
Phone: +27 81 855 6824
Website: www.